1.- Legal Framework:
In compliance with current regulations, the entity RAFI TEXTILE DTT 3,8 SLU, which operates through the internet from this website www.rafitextil.es/venta-online/, detailed below the general terms and conditions of the products and/or services offered through the same and which generate the rights and obligations of the parties.
The Present General Contracting Conditions (hereinafter "terms and Conditions") whose function is to regulate the relationship between RAFI TEXTILE DTT 3,8 SLU (hereinafter, the "Lender") and the customer (hereinafter the "User"), relating to all transactions made through the website of the online store.
2nd.1.- Offering Company:
Company name: Rafi Textile DTT 3,8 SLU.
COMMERCIAL NAME: Rafitextil
ADDRESS: Pol Ind San Roque-Parc 12-13
POPULATION: Two Towers
C. P.: 14460
PHONE: 957134466 (pricing regular).
This company has its legal domicile, which may lead, in your case, claims at the following address:
ADDRESS: Pol Ind San Roque-Parc 12-13
POPULATION: Two Towers
C. P.: 14460
and another part:
2nd.2.- The User:
It will be understood by a user or customer, the user who acquires that condition by means of their registration on the website, using a form, and they are assigned to a key of user and password, over which it has full responsibility of use and custody, being responsible for the accuracy of the personal data provided to the service provider, as we will see in the section on user Registration.
By accepting these Conditions the User declares:
1. That is a person with capacity to contract according to the regulations in force.
2. That you have read and agree to these Conditions.
The User will always have access and in any case, prior to the start of the procedure of procurement of goods, to the conditions, which can be stored and/or reproduced in a durable support.
5th.- Validity or Duration.
The period of validity or duration of these Conditions and the special conditions of contract, will be the time that they remain posted on the web site and will apply from the moment that the User makes use of the web site, and/or proceed to the procurement of any products.
The provider reserves the right to unilaterally amend these Conditions, without this affecting the goods or promotions that were acquired prior to the modification by the User.
The User undertakes to read carefully the conditions of recruitment, each time you proceed to the procurement of any product, since the same have been modified since the last time you accessed.
If any clause included in these Conditions be declared totally or partially null or ineffective, such invalidity will affect only that provision or the part thereof that is null or ineffective, subsisting in all other Conditions.
8th.- Object of the contract
The present contract is to regulate the contractual relationship of sale and purchase born between the provider and the user at the time that the buyer agrees to purchase during the process of recruitment online through the mechanisms set out below.
The contractual relationship of sale involves the delivery, in exchange for a certain price and publicly exposed through the web site, of one or several specific products. Each one of these products may be the subject of a specific regulation by the special conditions of employment of each of them, of which will be given in more detail in the section on warranties, returns, withdrawal, or on the technical sheet of the product, due to the different formats in which products are marketed, their packaging or their own nature.
9th.- Registration of Users.
The User can register on the website, in the section/button “Create an account”. To which, will introduce the required personal data as required through completion of a questionnaire. The registered User of the store will provide you with access to the web, to the acquisition of products and the receipt of newsletters/newsletter with information of the company and its products in the case of positive consent on the part of the client to accept the field that authorizes it.
The user will select a user name and password, pledging to make diligent use of the same, and not make them available to third parties, as well as to communicate to the provider the loss or theft of the same or the possible access by an unauthorized third party, in such a way that the service provider shall proceed to the immediate blocking. The user has full responsibility of use and custody, being responsible for the truthfulness of the personal data provided to the service provider.
The user may not select as user name words that have as purpose to confuse others by identifying it as a member of the provider, as well as, expressions, rude, slanderous and in general, contrary to law or to the requirements of the moral and good customs.
10.- Geographical area.
This web site http:/www.rafitextil.es/venta-online/ operates and sells only in the national territory. Hereinafter, it will be understood this geographic area as “the Territory”. Therefore you only do shipments and distributes the products in the Territory. The use of this website and any purchase made on the same is deemed to have been effected in Spain, and therefore subject to Spanish laws and regulations in force. The Lender does not accept and delivery orders outside of the Territory mentioned.
All of the above is stated without prejudice that in the near future we can offer these services in the areas excluded, in which case it will be announced in advance on this website.
11.- Information of Products.
The Lender pays great attention to the information related to the characteristics of products through technical descriptions from its partner companies and manufacturers, and photographs illustrating the products. All of this is done within the limits of the technique and respecting the standards of the market.
This fact sheet, will incorporate a contact form if you want to get more detailed information. Or for greater ease, you will be able to have a link of the enlargement of the információn to the extent possible.
12.- Tax, currency and shipping costs.
Prices indicated for each product include Value Added Tax (VAT) and are expressed in the currency Euro (€). These prices, except where expressly stated otherwise, do not include shipping costs or any other additional services and attachments to the purchased product.
13.- Language in the development of the contract.
The recruitment procedure and pre-contractual information is in Spanish and this language will be used to carry out the recruitment.
14th.- Steps in the Process of Procurement / Purchase.
To start the process of procurement of products in http:/www.rafitextil.es/venta-online, it is first necessary to register as a user, pressing the button that appears in the main page of the website called "Create an account" and filling in the mandatory data that are requested in the page that appear below. After registration, the assignment of the user name and the password will be produced automatically, according to chosen previously by the applicant.
Once successfully registered, the user can enter with your username and password to the control panel of your profile so you can manage all those functions that the provider of the page has made available, as for example:
Once completed the registration, you can proceed with the purchase of your(s) product(s).
14.2.- Purchase process
The purchase process is easy and simple.
If you have chosen to pick up your order at the store, remember that you must bring with you your ID. In the event that another person go to pick up the order for you, you will need to bring an authorization by you, a photocopy of your ID and the order number.
Provisions to consider in the purchase process.
15.- Availability of the product.
The purchase of products are subject to the availability of the same, and that if it didn't come mirror contact directly to the customer.
16.- Types of products
The web page has a wide variety of the best brands and at very competitive prices of all related equipment hospitality: table linen, bath linen, bed linen, health, decoration, distributed in categories for your easy search, and with a field "browser" to be able to find any product in a more direct way.
17.- Maximum amount of order.
There is No maximum amount of order
18.- Such as extend or Cancel my order.
Before the end of the order search the web for the new product you want to acquire and add to your shopping cart. To cancel an order after you make a purchase, it may cancel with the right to a full refund provided the following conditions are met:
To request the cancellation of your order, you must fill out the form found in the section "Contact" of the web page stating:
You can also contact directly by phone with our customer service via the details provided in Section 27 , indicating that you want to apply for the cancellation of your order and from there we will inform you, if indeed it is possible to proceed to cancel it or else, you will have to make a return, in this last case shall bear the shipping costs for the customer's account.
Once verified the data, and provided that the conditions set out above, we will proceed to refund the money on the same credit/debit card with which you made the purchase, within 24-48 days.
19.- Expenses and forms of shipment and delivery.
The shipping costs will be made by the transportation company of the supplier and will address the following rates in the following table.
The method of delivery is to home or to a retail store, without report on the future of the possibility to pick it up in the direction of the domicile of the Provider.
The order will be sent to the address indicated at the time you made your purchase. The provider does not guarantee the delivery in the mailboxes.
20.- The delivery time:
Between the making of the order and the date of first attempted delivery by the transport company at the address indicated on the order, corresponds to the sum of these 2 factors:
The mode of payment chosen by You may affect delivery times since that influences the time check.
In case you do not receive a package in the indicated period, we will undertake an investigation with the carrier that could last several days (the time is approximately fourteen (14) days). During this period, you can not make any forwarding or refund the order.
We advise you receive your package check that everything is ok with your order and that the packaging of the package is in perfect condition, after a firm booking, and indicate in the delivery note of the carrier, if found any abnormality when you receive it. When you open your package, if you find that the items delivered are not in conformity with your order or are damaged, please contact our Customer Service, see your epigráfe.
The products delivered by the suppliers do not facilitate the process of installation and operation of the products.
Where can I consult my invoice?
If you want to consult the bill of any of your orders:
1. Go to the "My account" from the control panel of your profile, which is located in the top right of our website, under “history and details of my orders” in the section “Invoice”.
22.- Value-added tax.
In accordance with the current regulations, any purchase made through the website will be subject to Value Added Tax (VAT).
23.- Methods or Modes of payment.
In general, the User can choose the form of payment:
A) By credit/debit card.
You can use the following credit cards:
- Redsys (SERVIRED/SERMEPA)
Once you have validated all the information about your purchase (items, modes of delivery, delivery address and billing) a new page will appear for you to choose which mode of payment you wish to use and enter your data.
In the case that the payment platform reported of the denial of the card, will automatically cancel the order, reporting online and in the moment, to the client of the cancellation as mentioned above.
You may not make payments with cards issued outside of Spanish territory.
Your card details are not saved in our database, because when you filled in will be at the secure website of the bank chosen.
Your card details are protected at all times thanks to the secure servers of the banking institutions that use SSL encryption in their communications.
B) By PayPal.
You can make the payment of your purchase through PayPal. When you choose PayPal as your payment method, the billing address indicated above will be ignored, and will be taken into account the address registered in your PayPal account for billing.
C) By bank Transfer
You must make the transfer to the account indicated in a timely manner.
IMPORTANT: as the concept of the transfer must indicate only the order number that will be indicated
D) Cash On Delivery
The client shall make the payment in full in cash at the time of delivery of the goods at the place designated by it when ordering. The Lender will reserve the domain and retain full ownership of the article until the full payment by the customer, including possible errors of the seller or carrier of the same.
As well as there will be articles that do not support this method of payment, will be in the customized items for the customer.
The payment on delivery will have a charge of +2% of the order total.
24.- General provisions about the Payment Process.
In any case, through the web site, the User will always have access to the information of your orders and their corresponding invoices for purchases acquired.
The service Provider reserves the right to cancel payments or orders in the case of the existence of indications of fraudulent transactions, getting the attention of the competent authorities of the behaviors that are amenable to investigation for the prevention of fraud.
In the event that a product or service is not available after you have carried out the order, the User will be informed by email of the total cancellation or partial of it, causing the partial or total repayment of the charge via the same method of payment with which the order was placed.
25.- Returns of defective products, damaged or incorrect, or exercising the right of Withdrawal.
Once you have received your order, you can cancel your purchase, provided the product has not been worn, has original packaging and manuals as well as all your original accessories or promotional gifts, if any, within 14 calendar days after receipt of your order.
We remind you that when you make use of your right of withdrawal, we will refund the money paid for the product/s purchased/s and will include the amount of the purchase and, if they existed, the costs of delivery at the least expensive type of standard delivery. Likewise, in case you opt for the option of collection of the product in your home, the expenses of the own collection will be charged to the client (check the transport company by type of product and destination).
Non-returnable items, exercising the right of withdrawal, that do not have their original packaging intact and without manipulating as well as any type of custom product for the client. In this sense, does not accept the return of all those products that present some kind of manipulation of the protective film from the box or wrapper, in the opposite case, the value of the item will suffer a depreciation of the same.
In the case of products that require the opening and use to be able to know if they work properly, The service Provider will require to accept your return as the product is returned, is in perfect condition and also having all their items, packaging, and wrappers.
And in addition you must ensure that:
a) has Not been used improperly or negligent, has not been handled in an inappropriate or imprudent, and has not been subjected to conditions that are abnormal or harmful.
(b) has Not been involved in any accident or been damaged to attempt to repair it or modify it.
(c) has Not been used in a manner contrary to what is established by the manufacturer in the instructions of the Product.
d) has Not been impaired by natural wear and tear after its receipt.
In the event that the product does not comply with any of the above requirements, we decide, in our sole discretion, not to repair or replace the product or rembolsarte the amount paid and/or we may require you to reintegres the entire cost of transport and review, arising out of, according to the standard rates of today. To carry out such a refund, we may charge the costs referred to in the account from your credit card or debit card or use the payment details provided when placing the Order.
In case of defective product, the service Provider shall, as appropriate, repair, replacement, price reduction or resolution of contract negotiations that will be free to the consumer and user.
In the event that the product or its packaging has suffered some damage or is not in the original terms of shipment, the value of the item will suffer a depreciation of the same.
This provision does not affect the rights granted to the consumer by the legislation in force.
In cases where You consider that at the time of delivery the product does not conform to what is stipulated in the Contract is a product damaged during shipping, or incorrect, you should contact us immediately via our contact form, providing the information of the product as well as the damage suffered, or by calling the number 957134466 in our hours of customer service previously described or the title 27th of customer Care.
After reviewing the application for a refund, and made the appropriate checks, prior confirmation via e-mail, we will collect the product, in the place of delivery of the same.
We will examine the returned product carefully and notify you by e-mail within a reasonable period of time if appropriate for the return or replacement of the same (in your case). The return or replacement of the article shall take place as soon as possible and, in any case, within 14 calendar days following the date on which we send you an email confirming that comes the return or replacement of the item in question.
The amounts paid for products that are returned because of any tare or defect tested, you will be refunded in full, including delivery charges incurred to deliver the article. The return will be made on the same means of payment used to pay for the purchase.
Excepted the rights recognized by the legislation in force.
Do not accept the exchange of one article for another, in this case, you must proceed to its return, and the implementation of a new purchase.
The return of a product purchased on the website, may be made by the following pathway:
In case that you have received an order wrong, give us a call to Attention of customers to the No. 957134466 according to the data collected in the Title 27 or send us an e-mail to the address email@example.com We will be happy to assist you to remedy the error.
26.- Exceptions to the right of withdrawal
The right of withdrawal does not apply to the delivery of:
27.- Customer care: Assistance, Suggestions and Complaints.
At any time, it can put you in touch with our Customer Service to ask for help, make complaints or suggestions by writing to firstname.lastname@example.org, or by calling the 957134466 (cost of ordinary rate) from 8:30 to 14:00 and from 15:30 to 18:30 Monday to Friday.
28.- Warranty of the products.
All of the items offered on our website they have the official guarantee of the manufacturer in the legally established terms, during a period of 2 years from the date of delivery.
This warranty period of 2 years, from delivery of the product, while at the same, it does not include defects caused by neglect, beatings, misuse, tampering, improper installation not performed by an authorised Technical Services when appropriate, etc., or materials that are worn from use.
The service provider reserves the right to request an official technical service of the mark, a verification of the source of the problem. In case of being a defect caused by causes beyond its origin, the repair will be billable. In those cases which justify the application of collateral are eligible for repair or replacement of the article, rebate or refund, in the terms legally established.
So that you can make effective the guarantee, contact the customer service, via phone or email, where we inform you of the process to be followed.
29.- Rights of the Lender
30.- Limitation of liability
All the information provided by the User to the service Provider and through the appropriate forms must be truthful. It is the responsibility of the User to maintain the data provided, to the Lender, duly updated. In any case, the Provider disclaims any liability for losses or damages incurred as a result of having provided false information, insufficient, inaccurate, or incorrect.
The access to the website entails no obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the appropriate forms.
In any case the information provided by the service Provider constitutes the provision of advice doctor or pharmacist official.
The service Provider shall not be responsible in those cases in which they are applicable to parents, guardians or legal representatives of underage Users or disabled, to authorize the access, providing the personal information or the use of the web site or the contracting of any products or services provided through the applications or web platform. It will be the responsibility of the above mentioned parents, guardians or legal representatives to monitor the access to and use of the minor or incapacitated to the contracting of the products and services provided through www.rafitextil.es/venta-online/
The access of the Users to the Content does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have a harmful effect on the User's computer. In any case, it will be up to the User to have the tools needed to detect such viruses or computer elements of character harmful. Accordingly, The service provider shall not be responsible for any damage caused to the computer equipment of Users or of third parties during the access to the Contents.
The Provider is not liable for interruptions that occur in electrical or telecommunications that prevent users from using the services offered.
31.- Applicable law and Jurisdiction.
These conditions are governed by and construed in accordance with Spanish legislation in matters not expressly stated. The provider and the user agree to submit any dispute that may arise in the provision of products or services subject to these Conditions, to the Courts and Tribunals of the domicile of the user.
In the event that the user reside outside of Spain, the provider and the user, expressly waive any other forum, submit to the Courts and Tribunals of the domicile of the OWNER OF THE WEBSITE.